Accessibility Policy
1. Commitment to Accessibility
VMETA Initiatives INC. provides an inclusive and accessible environment for all individuals, including those with disabilities. We are committed to meeting the standards outlined in both the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Canada Act (ACA), ensuring that our services are accessible to everyone across Canada.
2. Our Approach
Modifying Policies
If any of our policies don’t align with these accessibility standards, we will change or remove them to better support accessibility and inclusivity.
Feedback
We value feedback on our accessibility efforts. If you have any suggestions or concerns about how we provide accessible services, please contact us using the information provided at the end of this policy. We will review all feedback carefully and respond within 10 business days.
3. Customer Service Standards
Training
All employees at VMETA Initiatives INC. receive training on accessibility laws, including Ontario’s AODA and the federal ACA, as well as the Human Rights Code as it relates to people with disabilities. This training is ongoing to ensure that our team is always equipped to provide the best possible service.
Communication
We strive to communicate with individuals in a manner that considers their disability. If you require alternative methods of communication, such as email or text, please let us know, and we will accommodate your needs.
Service Animals and Support Persons
People with disabilities who use service animals or are accompanied by support persons are always welcome on our premises. We ensure that our staff is trained to interact appropriately with service animals and support persons.
Notice of Temporary Disruptions
In the event of a planned or unexpected disruption in the services or facilities usually used by people with disabilities, we will provide notice as soon as possible. This notice will include information about the reason for the disruption, its expected duration, and any available alternatives.
4. Information and Communication Standards
Accessible Formats
We are committed to providing information in accessible formats upon request. If you need information in a different format or require communication supports, please contact us, and we will work with you to meet your needs.
5. Employment Standards
Recruitment and Selection
VMETA Initiatives INC. is committed to providing equal opportunities in employment. During the recruitment process, we will notify applicants of the availability of accommodations for disabilities. If requested, we will provide accommodations that consider the applicant’s needs.
Supporting Employees
We inform all employees about our policies for supporting colleagues with disabilities. This information is provided during onboarding and is available at any time through our internal communications channels.
Emergency Information
If you have a disability and require assistance in an emergency, we will develop an individualized emergency response plan with you. This plan will be reviewed and updated regularly.
Performance Management and Career Development
We take the accessibility needs of employees with disabilities into account when managing performance, providing training, and offering career development opportunities.
6. Compliance with the Accessible Canada Act (ACA)
VMETA Initiatives INC. also adheres to the Accessible Canada Act (ACA), which applies to federally regulated entities across Canada. Under the ACA, we are committed to identifying, removing, and preventing barriers in the following areas:
Employment
The built environment
Information and communication technologies (ICT)
The procurement of goods, services, and facilities
The delivery of programs and services
Transportation
Our goal is to ensure that our practices align with the ACA, providing accessibility and inclusivity across all regions where we operate in Canada.
7. Limitation of Liability
While we strive to ensure accessibility and provide appropriate accommodations, VMETA Initiatives INC. is not liable for any circumstances beyond our control, such as disruptions due to third-party services or external factors. We are committed to addressing any accessibility issues promptly but cannot guarantee uninterrupted access to all services or facilities.
8. Contact Information
For any questions, feedback, or requests related to accessibility, please contact:
VMETA Initiatives INC.
Email: info@vmetain.com
Phone: +1 647-948-5678
Address: 702 – 1 Concorde Gate, North York, Ontario M3C 3N6
Conclusion
VMETA Initiatives INC. is committed to maintaining a safe and accessible environment for all users. By following the guidelines in this policy and providing accessible services, we aim to prevent issues and resolve any concerns promptly.