Job Description

Mederna is seeking an experienced Office Manager to oversee the daily operations and strategic growth of our multi-location practice, including affiliated med spa locations. In this pivotal role, you’ll ensure seamless service delivery, lead high-performing teams, and drive operational excellence across all locations. Key Responsibilities: Supervise clinical, administrative, and digital engagement teams across multiple sites. Ensure operational efficiency and consistent client experience. Lead daily huddles and manage schedules and workflow. Conduct monthly team and contractor meetings. Support staff onboarding and ongoing training. Oversee payroll, audit invoices, and monitor overall financial health. Review KPIs weekly and provide data-driven insights for business decisions. Coordinate the launch of new locations and service lines. Manage primary care services and insurance verification processes. Monitor inventory and vendor accounts to ensure timely and cost-effective ordering. Lead a 15-minute morning huddle. Review the schedule, daily revenue, and appointment confirmations. Handle timecard adjustments and oversee VIP/member check-ins. Approve payroll and review team KPIs. Hold individual team member check-ins. Conduct full team meetings and prepare financial performance summaries. Audit vendor accounts and ensure compliance with SOPs. Lead a collaborative and accountable work environment. Maintain an open-door policy and respond to internal communications within 24 hours. Use Slack or text messaging for urgent matters. Marketing & Membership Oversight Support social media content planning and review online feedback. Ensure membership perks and engagement initiatives are delivered consistently. Monitor and report on daily sales activity. Conduct weekly KPI assessments. Prepare comprehensive monthly income and expense reports. Project & Expansion Support Assist in setting up and staffing new locations. Coordinate onboarding of new site managers. Support rollout of new services and operational improvements. Maintain professionalism in conduct, appearance, and ethical decision-making. Uphold strict confidentiality and a proactive, solutions-oriented mindset. Performance Goals Drive 25–50% annual revenue growth. Foster high staff morale and increase membership engagement. Engage in quarterly reviews and provide continuous feedback to team members. Qualifications: Proven experience in office or operations management, preferably in a healthcare or wellness setting. Strong leadership, communication, and team development skills. Ability to work effectively across multiple locations and disciplines.

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